RETURNS & REFUNDS

OF STELLAR LIGHTING PRODUCTS

Returning unwanted items (ready-made items only)

2.1 Products that do not clearly state that they are made to order on the product page on the Stellar Lighting website can be taken to be “ready-made”.

2.6 If you change your mind about a ready-made product purchased online, you must let us know within 14 days of receiving the product that you wish to cancel your order. You then have a further 14 days from the date you notify us to return the product to us.

Unless the product is faulty or we have agreed otherwise, you are responsible for the cost of returning the product. We recommend that you return the product in its original packaging where possible and use a tracked delivery service.

You may inspect the product as you would in a shop, but we may make a deduction from your refund if the value of the product has been reduced because it has been handled more than is necessary to establish its nature, characteristics and functioning.

We will refund the price paid for the returned product and, where applicable, the cost of our standard delivery option. If you chose a more expensive delivery service, we are not required to refund the additional cost above our standard delivery charge. We will process the refund within 14 days of receiving the returned product.

This change-of-mind right applies to ready-made products only. Products made to your specifications or otherwise clearly identified as made-to-order are subject to the separate cancellation provisions below.

Please follow the recommended steps:

  1. Contact Stellar Lighting at info@stellarlighting.co.uk quoting your order number and confirming the type of return — for example, unwanted/change of mind, faulty, damaged, or incorrect item. If the item is faulty or damaged, please briefly describe the issue so that we can arrange the appropriate inspection and handling. You do not need to give a reason for exercising your statutory right to cancel a qualifying ready-made online purchase.

  2. Wait for our e-mail confirmation and instructions for the return

  3. Return goods in the original packaging, and include all parts, packaging.

  4. Add a note to the outer packaging saying: "Return reference: XXX unwanted product, returned for refund". 

  5. Send it to the following address:

    • Stellar Lighting Ltd., 

    • c/o myWarehouse Ltd. 

    • 28 Heathfield Stacey Bushes 

    • Milton Keynes

    • MK12 6HP

    • United Kingdom

  6. Once you’ve dispatched the parcel, please send us the tracking number so we can notify the warehouse of its arrival.

Cancelling custom orders

3.1 Fibre optic and LED Starlight ceiling panels and custom-ordered stair lighting kits are made to order, including those which are of a standard design shown on the Stellar Lighting website.  Certain other products may also be made to order. Where additional products are made to order this will clearly be indicated on the product page.

3.8 Manufacturing of your made-to-order Stellar Lighting product starts twenty-four (24) hours after we have received your full or Advance Payment.  As made-to-order Stellar Lighting products are made to your specifications, please note that you have only a twenty-four (24) hour period of time to cancel your order after your full or Advance Payment has been received. If you cancel your order later than twenty-four (24) hours after making your full or Advance Payment, you may lose your full or Advance Payment.

RETURNING FAULTY ITEMS

7.4 In case of a fault within the warranty period, your Stellar Lighting product will be repaired or replaced dependent upon the nature of the fault. Your statutory rights are not affected.

7.5 Please note that you have a statutory duty to take reasonable care to ensure that your Stellar Lighting product is used in accordance with its purpose. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.

We will require you to send back the faulty part for inspection. Further steps (replacement, repair, refund) will be subject to the findings of the inspection.


Please follow the recommended steps in terms of the return for the faulty item:

  1. Contact Stellar Lighting at info@stellarlighting.co.uk quoting your order number and the nature of the fault.

  2. Please provide as many details as possible regarding the nature of the fault, with supporting photos and videos, so we can assess the situation as quickly as possible.

  3. Wait for our response as in some cases, the issue can be resolved without returning the product. If it comes to returning the faulty item, please follow our instructions for the return.

  4. Add a note to the outer packaging saying: "Return reference: XXX - faulty item, returned for inspection". 

  5. We will provide you the return address in our returns instructions.

  6. Once you’ve dispatched the parcel, please send us the tracking number so we can notify the warehouse of its arrival.

  7. Please allow 3-5 working days to assess the fault. Once we identify the fault, the options will depend on the nature of the fault. If the fault falls within a warranty, we will repair or replace the item and send it back to you free of charge and we will refund you for the cost of sending the item back to us. If the fault falls outside of a warranty claim, we will offer you the option of repair or replace with the cost for either option.

CONTACTING US

If you have questions, comments or issues, please contact us through our Contact page or email to info@stellarlighting.co.uk


For more information, please visit our Terms & Conditions.